At MySmartCity, we aim to provide valuable services for our agents and business partners through premium listings, promotions, and advertisements. Please read our refund policy carefully before making any payment.

• Refunds are only applicable to registered agents/business partners who have purchased paid services such as premium listings, featured ads, or promotions.

• Normal users/customers browsing the platform are not eligible for refunds since they do not pay for accessing our services.

• Refund requests will only be considered under the following conditions:

  • Service Not Activated: If you have paid for a premium listing or promotion and it was not activated or published on our platform.

  • Technical Issues: If there is a technical error on our side that prevents your paid service from being delivered, and we are unable to resolve the issue.

The following services are non-refundable:

• Successfully delivered premium listings, ads, or promotions.

• Payments made for services already activated and displayed on the platform.

• Any third-party services purchased through MySmartCity.

To request a refund, please follow these steps:

1. Email us at mysmartcity007@gmail.com with your refund request.

2. Include your agent ID, order number, payment details, and reason for requesting a refund.

3. Our support team will review your request and may ask for additional details to verify eligibility.

4. If approved, refunds will be processed to your original method of payment within 7–10 business days.

MySmartCity reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page, and continued use of our platform implies acceptance of the revised policy.